Please allow for 1-3 business days for processing at our fulfillment centre before your order is shipped. Processing time may be extended during sales or busier periods (COVID-19 restrictions/delays). Orders placed after 12pm Friday WST will start processing the following Monday. Shipping times are calculated after processing and after the item has shipped. Once Orders are placed they cannot be changed. All orders include a dispatch and track notification which will be delivered via email.
Liquid Luxury is not responsible for unforeseen delays due to the Australian Postal System, nor are we responsible for lost, stolen or damaged items once delivered. Once items have been scanned as delivered to the customer’s address, it is up to the customer to claim any missing, stolen or damaged items with the appropriate Postal Carrier.
All domestic orders are shipped via Australia Post. We offer free standard shipping (3-5 business days from despatch date) or express shipping for an additional $15 (1-3 business days from despatch date).
For international orders, all applicable custom fees, taxes and duties are the sole responsibility of the customer as Liquid Luxury does not collect these prior to shipment. Please contact your country’s customs office for respective charges and rates on packages coming outside of your country. We offer a flat rate of $20 for Australia Airmail (untracked, up to 20 business days from despatch date) or Express Courier (tracked, up to 10 business days from despatch date ) for $30.